Vox Voice, User Privacy Notice
Vox Voice is a communications company offering a variety of services to help businesses grow faster. Vox Voice does business in the United States as Grateful LLC ("Vox Voice"). This Privacy Notice sets forth details regarding the information Vox Voice collects from its Users, and from those who visit our website (www.VoxVoice.com).
"Applicable Law" – "Applicable Law" means the applicable state and federal laws that govern the collection, use, and administration of Personal Data.
"Data Subject" – A "Data Subject" is any Vox Voice User.
"Personal Data" – "Personal Data" is information relating to an identified or identifiable natural person. Examples include a name, an identification number, personal or business contact information, location data, an online identifier, and factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Personal Data Breach" – "Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
"Process" – "Process" means any operation or set of operations that is performed on Personal Data, such as collecting, using, storing, sharing, and destroying Personal Data.
"User" – A "User" is any individual who inquires about, contracts for, and/or uses Vox Voice’s business communications services, or who visits Vox Voice’s website or uses Vox Voice products or services.
The information we collect
In most cases, Vox Voice, collects Personal Data directly from the User. When you inquire about Vox Voice’s services, we will collect your name, your business title, your business contact information (email, phone number, and address), your IP address(es) and browser information.
When you use the "Submit a ticket" form located on the "Contact Us" page on our website, we ask you provide us with your first and last name, your email address, your contact phone number, and your Vox Voice account or phone number, as well as the details about your issue/request. If you use the "live chat" feature, we request your first and last name, your email address, and your contact phone number, as well as details about your request. We also record your IP address for web analytics to improve our product and experience. When you submit a request to receive Vox Voice’s newsletter or marketing materials, we will process your email address.
We may also Process Personal Data that we receive from third parties. When we receive Personal Data from a third party, we will let you know to the extent required by applicable laws or regulations.
Customer Proprietary Network Information. Customer Proprietary Network Information (CPNI) is information Vox Voice obtains when providing telecommunications services. CPNI includes the types of telecommunications services purchased, how services are used, billing information related to those services, and calling details (for example, the time, length, and destination of calls placed).
Children’s data. Vox Voice does not knowingly process the Personal Data of anyone under the age of 18 (a "Child") without parental consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us at privacy@VoxVoice.com so that we may take appropriate steps to remove that information from our servers.
Why we Process and how we use Personal Data
We Process your Personal Data at your request and with your consent to allow you to determine whether to contract for our products or services and to allow us to troubleshoot issues you are having and respond to your inquiries.
When you purchase products or services from Vox Voice, or when you sign up to receive Vox Voice’s newsletter or marketing communications, we may contact you regarding similar services or products that we believe may be of interest to you. You may opt out of such communications at any time by clicking on the unsubscribe link located in the email from us.
We may use your Personal Data for a variety of other legitimate business interests, including:
to provide services;
to analyze, maintain, and improve our business offerings;
to enhance your website experience;
internal recordkeeping, audits, and investigations;
to protect against and identify fraud and other criminal activity; and
to exercise or defend against legal claims.
You are under no statutory or contractual obligation to provide Personal Data to Vox Voice. However, if you do not provide certain information, we may not be able to enter into a business agreement with you or process your request for assistance.
With whom we share Personal Data
Vox Voice employees: Your Personal Data is shared internally among Vox Voice employees, as is appropriate to allow us to serve your business needs and respond to your requests. Vox Voice’s customer support centers are located in the United States, Mexico, Philippines, Ukraine, and possibly other locations where our customer support team is remotely located. If you reach out to Vox Voice’s support centers, your Personal Data will be processed in one of those locations. While different locations have different laws regulating the treatment of personal information, Vox Voice has policies and/or contracts in place requiring that any Personal Data shared with Vox Voice employees located outside of the United States be provided the same level of protection as if that Personal Data were processed in the United States.
Others working for us: We may share your information with service providers who help us run our business, including hosting our sites, delivering our emails and marketing communications to you, analyzing the data we collect, helping us with sales attribution (e.g., to see if we showed you an ad on a platform site and then you bought a product from us) and sending you the products and services you requested. We also share your information with lawyers, auditors, consultants, information technology and security firms, and others who provide services to us. We share only the personal information needed for these companies to complete the tasks we request. They are required to protect your information in the same way we do and will not share it or use it for any other purpose than to provide us with services.
Other third parties:
Law Enforcement. We may share your Personal Data with law enforcement, other government entities, or our legal counsel: (1) if we believe there has been a violation of our Terms & Conditions or other user policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement; or (4) as otherwise required by law. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.
Vox Voice does not sell or share Personal Data with third parties for marketing purposes.
How we protect your Personal Data
We take the security of your data very seriously. We have established electronic and administrative safeguards, including data encryption and restricted personnel access, designed to secure the Personal Data we collect, to prevent unauthorized access to or disclosure of that information, and to ensure it is used appropriately. We also have internal policies and measures in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than employees of Vox Voice and the above-discussed third parties in the proper performance of their duties. These policies and measures are regularly reviewed and updated as appropriate.
Although we strive to keep your Personal Data secure, no security measures are absolute, and we cannot guarantee that your Personal Data will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will make reasonable attempts to notify you if we determine that Vox Voice has experienced a Personal Data Breach, unless we are not required to do so under Applicable Law.
Vox Voice uses data and information about you to make relevant suggestions to you and others. We use the information and data that you provide and that we have about Users to make recommendations or provide guidance as far as customer sentiment that may be useful to you. For example, we use data and information about you and information that you provide to us to let you know how your customers are feeling about you.
Where we store and how long we retain Personal Data
When selecting usernames and passwords for Vox Voice accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, usernames, passwords or similar information in a secure place and not share the information with others.
Third Party API Integration
Vox Voice products allow for the integration with third party Application Programming Interfaces (API) in order to provide consolidated communications through our platform. These APIs include those provided by Google and Microsoft. Integration with third party APIs is always optional and can be disconnected at any time, though some features within Vox Voice will be limited without this integration. Please note also: the process of accessing your Google and Microsoft accounts is configured through the use of OAuth to ensure that at no time does Vox Voice have access to your password for these services.
Vox Voice's use and transfer to any other app of information received from Google will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can connect the Vox Voice platform with your calendar to make scheduling easier and more efficient. There are two types of calendars: online and offline. Online calendars like Google and Microsoft 365 calendar are always available via their respective interfaces. With your permission, Vox Voice can store certain calendar data temporarily to improve performance (caching), modify Calendar events, upload files on your behalf to the Google Drive, and share Calendar information with other registered users of the Vox Voice platform. In either case, calendar data on the Vox Voice platform can be deleted at any time.
You can connect the Vox Voice platform with email accounts provided by one or more external providers, including Microsoft and Gmail. We allow you to connect your Microsoft or Gmail account in Vox Voice for the sole purpose of centralizing your communication channels in one place, making it easier to use email to communicate with your customers and to keep your emails organized along with other ways that you communicate with your customers, such as using Vox Voice Voice, SMS/MMS, Video, or Chat. We will never use your Microsoft or Gmail account to send Vox Voice marketing nor will we ever share your Microsoft or Gmail account with any entity outside of Vox Voice. We may send Vox Voice platform notifications if you have configured this as a preferred way to receive notifications outside of the Vox Voice web and mobile applications. The integration with Microsoft or Gmail accounts can be disconnected at any time, and when disconnected, email content associated with these integrations will also be removed from our system within a reasonable time period required to process said data.
You have certain rights in respect of your information. In particular, you may have a right of access and correction. If you wish to exercise these rights, please submit the requested information at email@example.com or call us at 316-500-3950.